Choosing the right online store for hunting, shooting and outdoor gear isn’t always easy. You want good prices, a wide product selection, quick delivery, and reliable customer service. XHunter is one of the names that comes up again and again in Australian hunting circles, and many people now buy everything from rifle accessories and safes to camping gear through the store. But like all online retailers, experiences vary — and understanding those differences is key before you spend your hard-earned money.
In this review, we’ll look at what XHunter does well, where it could improve, what customers really think, and whether it’s a store worth recommending outright.
What Is XHunter Store?
XHunter is an Australian-owned online hunting, shooting and outdoor gear store based in Mordialloc, Victoria. It stocks a large range of products including riflescopes, gun safes, ammo boxes, camouflage clothing, camp gear, survival tools and more. The retailer also partners with a wide variety of brands to offer equipment suited to beginners through to seasoned hunters, shooters and outdoor enthusiasts.
The store caters primarily to Australian customers, with nationwide shipping and an online-first business model. They also operate promotional cashback offers through services like ShopBack and Cashrewards from time to time, helping customers save even more on purchases.
Product Range and Selection
One of XHunter’s biggest strengths is its wide range of products. Whether you’re after specialised firearm accessories (like scopes or rests), quality gun safes, tactical gear, camouflage attire or survival tools, the store covers most of the needs of hunters and outdoor adventurers. This makes it a one-stop shop for many buyers who would otherwise have to place multiple orders with different suppliers.
Customers often highlight that XHunter stocks items that can be hard to find elsewhere in Australia, especially niche products or accessories that aren’t offered by big outdoor chains. For example, one reviewer noted that they couldn’t find a particular gun cleaning product locally but easily purchased it through XHunter’s online shop.
The product presentation, descriptions and website navigation often get positive mentions, with buyers saying the online experience feels straightforward and easy to use.
Pricing and Value for Money
Another reason many customers return to XHunter is competitive pricing. Reviewers frequently comment on getting good deals compared to other retailers — especially during sales or when considering the store’s occasional cashback offers. You can also get deals with an XHunter promo code.
However, cheaper pricing isn’t the only factor: customers have repeatedly said that many products are good quality for the price paid, with items arriving as expected and performing as advertised — especially scopes, ammo boxes and tactical accessories.
That said, it’s worth noting that value isn’t uniform across all purchases; like most retailers, the experience can vary based on the specific item, brand and stock levels.
Shipping, Delivery and Order Fulfillment
Shipping and delivery are two of the more mixed areas of customer feedback:
Positive Experiences
A significant portion of reviews praise XHunter’s delivery speed and tracking updates. Customers mention:
- easy tracking
- helpful SMS or email notifications
- solid packaging that protects gear during transit
Some buyers report that orders arrived very quickly, especially when the items were in stock, and the company kept them informed throughout the process.
Negative Experiences
At the same time, a noticeable number of customers have complained about delayed dispatch or long delivery times — sometimes longer than expected or longer than they were originally told. Others reported that orders took much longer than standard shipping windows, especially for pre-order items or products temporarily out of stock.
There are also a handful of reviews claiming that it was difficult to get a quick update on a delayed order, which caused frustration for buyers who were unsure of when their items would arrive.
This split in experiences suggests that while many customers receive timely delivery, there are occasional fulfillment issues — so setting expectations around shipping times is important before ordering.
Customer Service and Support
Customer service experiences with XHunter really vary depending on who you talk to:
Positive Feedback
Many customers describe staff as:
- knowledgeable
- friendly
- helpful when answering product questions
- good at communicating updates
Some reviews specifically highlight supportive and responsive communication — particularly about stock updates or logistics.
Criticisms and Complaints
Complaints include:
- slow or unresponsive communication
- difficulty getting support after a delivery issue
- dissatisfaction with how complaints were handled
A small number of customers went as far as to describe the process as unhelpful, especially when trying to resolve problems with products that arrived damaged or didn’t match the online description.
It’s worth emphasising that these experiences aren’t the majority, but they are consistent enough that you should be aware warranty or returns support — depending on your situation — may take extra patience.
Overall Reputation and Customer Satisfaction
Ratings on third-party review platforms vary:
- On Trustpilot, XHunter has an average score of around 4 out of 5 stars based on dozens of reviews, though there’s a notable percentage of one-star reviews too.
- On Reviews.io, the store has a very high average rating (around 4.7) from thousands of reviews, indicating that many customers recommend the store and are satisfied with their purchases.
These mixed review aggregates show that while a significant majority of customers report positive experiences, a non-trivial minority have faced problems — especially with delivery and after-sales support.
Pros and Cons of Shopping at XHunter
Pros
- Wide range of hunting, shooting and outdoor gear suitable for beginners and enthusiasts alike.
- Competitive pricing and occasional cashback offers via sites like ShopBack or Cashrewards.
- Many customers praise the fast delivery and strong order communication.
- Straightforward website experience with easy ordering and tracking.
Cons
- Delivery times can vary widely — delayed shipping is a common complaint.
- Customer support experiences are inconsistent; some users report difficulty getting prompt help.
Who Is XHunter Best For?
XHunter is likely to be a good fit for:
- Outdoor and hunting enthusiasts looking for a one-stop online store.
- Buyers seeking competitive prices on gear and accessories.
- Customers comfortable with ordering online and monitoring shipping updates themselves.
It may be less suitable for people who need very fast shipping, hands-on after-sales service, or who want a guarantee that every order will be perfect with minimal follow-up.
Final Verdict
XHunter Australia is a legitimate, established online hunting and outdoor gear retailer with a largely positive reputation and thousands of satisfied customers.
Most buyers report good experiences — especially with product quality, pricing and communication — but there are occasional hiccups around delivery timelines and customer support. These aren’t uncommon in niche online retail, but they’re worth acknowledging if you’re buying higher-value items like gun safes or more specialised equipment.
Overall, XHunter is worth considering if you’re after wide product selection, competitive prices and don’t mind a mixed bag of delivery and support experiences. If excellent after-sales service is a top priority, you may want to compare experiences with other outdoor retailers before committing.